VA HEALTH CARE: Actions Needed to Improve Oversight of Community-Based Outpatient Clinics

In fiscal year 2016, VHA’s 733 CBOCs provided care to more than 3 million veterans at a cost of $5.3 billion. Although most of these clinics are VHA-owned and -operated, 101 are operated through contracts with non-VHA organizations. VHA policy states that CBOCs, whether VHA-operated or contracted, must provide one standard of care that is of high quality...